Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you use Voice of Paradise, we collect information you voluntarily provide:

• Account Information: Name, email address, phone number, date of birth
• Booking Information: Payment details, billing address, emergency contact
• Profile Information: Preferences, accessibility needs, dietary restrictions
• Communication: Customer service interactions, reviews, and feedback
• Identity Verification: Government ID when required for certain bookings

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General location for show recommendations (with consent)
• Transaction Data: Booking history, payment information (encrypted)

1.3 Information from Third Parties

• Payment processors for transaction verification
• Social media platforms if you choose to connect your account
• Show organizers and venues for booking confirmation

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Core Services

• Process bookings and issue digital tickets
• Handle payments and refunds
• Provide customer support and assistance
• Send booking confirmations and updates
• Facilitate rescheduling and cancellations

2.2 Platform Improvement

• Personalize show recommendations
• Improve website functionality and user experience
• Analyze usage patterns and preferences
• Prevent fraud and ensure security

2.3 Communication (With Your Consent)

• Send promotional offers and new show announcements
• Share cultural event updates and Balinese festival information
• Provide exclusive deals and early access opportunities

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

3.1 Service Providers

• Show organizers and venues (booking details only)
• Payment processors (encrypted payment data)
• Email service providers (for notifications)
• Customer support tools

3.2 Legal Requirements

• When required by Indonesian law or legal process
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In emergency situations to protect public safety

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted using industry-standard SSL/TLS protocols
• Secure Servers: Data is stored on secure servers with restricted access
• Payment Security: PCI DSS compliant payment processing
• Access Controls: Limited employee access on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• Incident Response: Procedures in place for data breach prevention and response

5. Cookies and Tracking

5.1 What Are Cookies

Cookies are small text files stored on your device that help us provide a better user experience.

5.2 Types of Cookies We Use

5.3 Cookie Management

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.

6. Your Rights and Choices

Under Indonesian data protection laws and international standards, you have the following rights:

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for different periods depending on the purpose:

• Account Information: Until you delete your account, plus 1 year for legal purposes
• Booking Records: 7 years for tax and accounting requirements
• Payment Information: As required by payment processors and financial regulations
• Marketing Data: Until you opt-out or 3 years of inactivity
• Support Communications: 2 years for quality assurance

Data is securely deleted when no longer needed, unless retention is required by law.

8. International Data Transfers

Your personal information is primarily stored and processed in Indonesia. However, some of our service providers may be located in other countries. When we transfer data internationally, we ensure:

• Adequate data protection measures are in place
• Compliance with Indonesian data protection laws
• Appropriate safeguards through contracts or certifications
• Your rights remain protected regardless of location

9. Children's Privacy

Voice of Paradise is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13-18 years old, parental consent may be required for certain bookings and activities.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you have an account
• Post a notice on our website
• Request your consent for material changes that affect your rights

Your continued use of our service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: